Help / Marketplace / Guide

Orders, refunds & tax receipts

Seller order tools, refunds, pickup scan, and charity tax receipt downloads.

Open these from an arm dashboard under Manage commerce. Buyer history is Profile → My Orders (see Storefronts).

Orders (sellers)

Arm dashboard → Orders (View, update, and export orders.). Filters include timeframe and status. Actions: Export CSV, Update status, Scan pickup QR → Scan order.

Statuses can include Processing, Backordered, Ready for pickup, Picked up, Shipped, Delivered, Cancelled, Refund requested, Partially refunded, and Refunded.

Refunds

  • Seller: Refund → Refund items / Price adjustment → Issue refund
  • Buyer: Request refund → Request a refund → Submit request
  • Banners: Buyer requested a refund / Your refund request is pending

Reports also summarize refunds, refund amount, and pending refund requests.

Tax receipts (charity)

Charity arm → Tax receipts: Download donor data for Canadian official receipts. Period: Week / Month / Year. Downloads: Download donor totals, Download donations.

Related

Order or refund questions: billing@looma.social.