Looma Support

How can we help?

Available guides

Published articles you can read today.

Getting Started with Looma

Install the app, create your account, choose networks, and learn the basics of Home, Create, and safety tiers.

Account & Profile

Full Profile hub: chips, vouches, libraries, verification, linked profiles, earnings, pause/delete, and edit.

Settings

General, Backup, Messaging, Message Purge, Networks, Wellbeing, Safeguards (2FA and Passkeys), Policies, and Support.

Creating & Sharing

Moments, Discussions, Listings, Communities, Events, Compilations, placements, Glimpses, and share intake.

Glimpses

24-hour Moments feed, Add as Glimpse, activate from Moments or Memories, watch and comment.

Discussions

Text-only posts: create with title and Tell us more, browse text tiles, and reply in text. No media.

Messaging & Calls

Inbox filters, listing chats and deal headers, composer, mute and pin, secure sessions, voice and video calls.

Communities & Networks

How networks scope what you see, plus communities, organizations, and Explore.

Privacy, Safety & Wellbeing

Age tiers, verification, reporting, blocking, scroll caps, mindful tools, and mental health resources.

Backup & Data

Encrypted backups, backup password, Google Drive, restore after reinstall, and message purge.

Earnings & Payouts

Contribution rewards, dashboard, history, Stripe payouts, identity verification, and Passkeys for step-up.

Storefronts

Buyer hub: Discover shops and charities, cart, checkout, My Orders, and host Shop / Donation icons.

Host Settings & Manage commerce

Create and manage shop and charity arms, catalog, staff, and transfer ownership.

Merchants

Independent merchant listings, eligible memberships, and related host tools.

Host payouts

Stripe Connect, KYC, and getting paid as an organization or community host.

Orders, refunds & tax receipts

Seller Orders, refunds, Scan order, and charity Tax receipts downloads.

Listings

Storefronts → Listings marketplace hub, filters, masonry browse, listing chats, Award Buyer, and Manage Sale.

Fundraisers

Organization Fundraising, raffles, packages, and checkout via Cart (when that arm is available).

Charity Donations

Host Donation, charity drives, donation amounts, and checkout via Cart.

ID Cards

Present membership QR, Enable ID cards, Scan ID, and merchant Eligible memberships.

Looma Gives

How ads fund giving, the NFC vision, looma.gives, and coming soon: donate to people in need in the app.

The Council

Community governance, charity and app votes, nominations, proposals, and results.

Events

Discover and Attending, RSVP, calendar export, create and edit, itinerary, Planner, and Scan ID for owners.

Spaces

Preview Feature for verified adults: The Commons, ignite spaces, hubs, zone chat, Go Live, and whiteboard.

More

Bookmarks, Compilations, Memories, Archives, My Media, Invite, and Feedback.

Gather

Info page for Looma Community: real-world meetups without GPS tracking. Coming to Looma Social.

Organizations

Member and Discover, join with ID or code, detail tabs, header Shop / Donation, Bulletins, and Events.

Still need help?

Cannot find what you need? Email us and we will get back within one business day.